Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to processing and delivering your orders safely and efficiently.

1. Order Processing

Orders are processed after the order is successfully placed.
Orders are normally processed within 1–2 business days.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
During promotions, holidays, or periods of high demand, processing may take longer.

2. Payment Options

When placing an order, customers can choose between the following payment methods:

💳 Card Payment

Customers can pay securely by credit or debit card during checkout.

💵 Cash on Delivery (COD)

Customers can choose Cash on Delivery when placing an eligible order.

For Cash on Delivery orders:

Payment must be made to the delivery representative when the order is delivered.
Customers should have the exact order amount ready where possible.
COD may not be available for certain products, locations, or order values.
Orders that are repeatedly refused or not accepted may be subject to delivery restrictions.

3. Delivery Within the UAE

We offer delivery across the United Arab Emirates.

Estimated delivery times:

Dubai: 1–3 business days
Other Emirates: 2–5 business days

Delivery times are estimates and may vary depending on the delivery location, product availability, courier service, public holidays, weather, traffic, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

We may offer free delivery promotions or free delivery for orders above a specified amount.

5. Order Tracking

Once your order has been shipped, tracking information may be provided by our delivery partner where available.

Customers can use the tracking information to monitor their delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

Order number
Photos of the product
Photos of the packaging
Description of the issue

We will review the case and provide an appropriate solution in accordance with our Return & Refund Policy.

8. Failed or Refused Delivery

If a customer is unavailable to receive the order or refuses a Cash on Delivery order after dispatch, additional delivery or return charges may apply where permitted by applicable law.

Repeated failed or refused COD orders may result in COD being unavailable for future orders.

9. Delivery Delays

We work with delivery partners to provide reliable service; however, delivery times cannot always be guaranteed.

Delays may occur due to public holidays, severe weather, traffic, courier issues, high order volumes, or other circumstances beyond our reasonable control.